Shipping & Delivery
Who do you use for deliveries?
Pet Crew uses Australia Post for all deliveries.
What are your postage charges?
For “Click and Collect” customers in the Peel W.A. region there is the option to come and collect your order and incur no delivery charges regardless of your order size. You can collect your parcel from our store’s location on a Tuesday/Thursday or Saturday between the hours of 4-7 pm.
If you wish your item to be posted all products over $99 will receive FREE delivery.
If your order is under $99 your order will be evaluated on weight at checkout and you will be able to see the delivery charges before you commit to your order.
After I have placed an order, when will it be posted?
We try very hard to post all orders within 2-3 business days, though most times it will be faster than this.
Can I track my order after it is posted?
Yes you can. We will provide you a tracking number from Australian Post and you will be able to follow its movements on their tracking website. Please contact us for these details.
When will my order arrive?
These estimated time frames are based on workdays, regional locations may take longer. These are the typical times but they are not guaranteed.
- W.A. will be 2-5 days
- All other areas will be 5-10 days